Return Policy

This Return Policy applies to purchases made from G&G Company Luxembourg’s webshop accessible at www.ggcompanylux.eu. This policy outlines our procedures for returns and exchanges.

By making a purchase from our webshop, you agree to abide by the terms and conditions of this Return Policy. If you do not agree with any part of this policy, please refrain from making purchases on our website.

1. Eligibility for Returns

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns are accepted within [number] days from the date of delivery.

2. Initiating a Return

  • To initiate a return, please contact our customer service team at [contact email] within the specified return period.
  • Please provide your order number and a brief explanation for the return.
  • Once your return request is approved, we will provide you with instructions on how to return the item.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Refunds may take a few business days to process and appear in your account, depending on your payment provider.

5. Exchanges

  • If you would like to exchange an item for a different size, color, or style, please follow the same process as outlined for returns.
  • We will process your exchange once we receive your returned item and subject to availability.

6. Non-Returnable Items

  • Certain items are not eligible for return or exchange, including but not limited to:
    • Items marked as final sale.
    • Customized or personalized products.
    • Items that have been used or damaged by the customer.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
  • We may request photos or other evidence of the damage or defect to expedite the resolution process.

8. Contact Information

  • If you have any questions or concerns about our Return Policy, please contact us at info@ggcompanylux.eu.

By making a purchase from our webshop, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. We reserve the right to update or revise this policy at any time without prior notice.